FAQ

Updated October 5th 2021

Yes, we do. It is located at Block 6 Shop 7, Kubwa Model Market, Akpabuyo Road off Dr D.K. Olukoya Street, Kubwa, Abuja. You can also Google search or find us on Google Maps.

Through Debit card, bank transfer at check out, OR Cash for store pick up orders. Presently we do not offer payment on delivery.

Orders placed before 8 am for Abuja delivery are dispatched the same day and received the same or next working day. If placed after 8 am delivery is 1-2working days.

Out of Abuja orders placed before 4 pm are dispatched the same day for recieval in 2-5 working days depending on courier method used. Please see here for delivery details and costs.

Tracking/waybill number is usually sent to you by mail and updated on your order page. You can use this number to track your parcel through the chosen courier partner. This does not apply to Abuja same/next day deliveries please.

Same day delivery within Abuja is possible if ordered before 8am or picked up at the store. Although this is based on our discretion, you can schedule a pick up at the store if the item is in stock.

Yes, we do! Items/Order total must be N30,000 or more, applicable to Abuja orders only.

Yes, we deliver nationwide, all over Nigeria. To see our rates and other delivery information please check here.

Currently we do not send to other countries due to high costs and custom duties. However, we are working on it. You can send us a message and we would see how we can help you out.

We do not reserve items except the payment is being made. Most of our products are fast-moving items hence we cannot afford to hold down stock beyond your cart time.

Yes, you can. If you would like to amend your order, please send us a message through our live chat beneath this page, a direct message (DM) on Instagram, WhatsApp +2349036683072 or send us a mail on orders@theheritagesale.com. Although we usually send a confirmation mail before shipping your order out.

For hygiene reasons, unfortunately, we cannot offer exchanges for products delivered. Except on rare occasions that they are defective or we have made a mistake which must be reported within 24hours of delivery otherwise we can’t ascertain the cause of the defect, especially on electrical appliances. We do ensure that all our products reach our customers in the best condition and cannot vouch for them once they have been taken out of our possession. We would therefore be unable to re-sell products that have been in another customer’s possession.

Usually, some products are restocked bi-weekly, however, some may take several weeks to months depending on the item. But you can send us a message on info@theheritagesale.com and we would respond accordingly also notify you when it is back in stock.

Thanks for helping us serve you better by providing you with more products that you want! To request an item, please submit your request to us by mailing info@theheritagesale.com. Your suggestion will be considered and you will be notified once the product is available.

Please note our lines are active from 8am – 6pm on weekdays and 9am – 6pm on Saturdays. You can mail us or send us a message on social media.

We are usually online during our work hours (8am-6pm) but If offline, we would reply within an hour. Although we advise you send us a mail if urgent.

At The Heritage Sale, We love partnerships and networks for awesome results. So are you a brand or individual offering a service or product? If yes, we would love to work with you, See how Here.

We are available and active on Instagram, Facebook and Twitter. Feel free to follow us, refer a friend or tag us in your product photos @theheritagesale.

Our terms and conditions are available for you to read, we do recommend you go through them. Please click HERE to read.

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